Faulty Products
1.1 All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
1.2 If the item you receive is faulty, please contact our Customer Service Team @ 019-373 9856 and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
1.3 Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
1.4 GT BENZ may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy subject to clause 9.
1.5 In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
Returns & Refunds Policy
2.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable).
2.2 All items must be received by GT BENZ in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
2.3 We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Please refer to the pre-paid shipping label in the parcel sent to you. If you are unable to find the pre-paid shipping label, please call our Customer Service Team at +6019-373 9856.
2.4 You may process returns through your nearest post office. We do receive any walk-in returns;
No 3-01, JALAN PJS 8/12A,
DATARAN MENTARI,
46150 PETALING JAYA, SELANGOR
GENERAL LINE : +6019-373 9856
2.5 Your returned Products together with your return slip, are usually received and accepted at our office within five (5) days after the drop-off at the post office counters. In event you prefer to refunded by different means please call our Customer Service Team at +6019-373 9856 or drop us an email here and we will try our best to assist you.
Delivery
3.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).
3.2 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
3.3 Upon delivery of the Product, you may be required to sign for delivery. You may contact GT BENZ Customer Service Team at +6019-373 9856 or drop us an email here: goost828@gmail.com in case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.
3.4 Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
3.5 We deliver in our standard packaging.
3.6 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract (for e.g. see 7.8 below), risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. Any breach of obligations by you, might impact your ability to shop on GT BENZ in the future.
3.7 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery, we may (without affecting any other right or remedy available to us) do either or both of the following:
(a) charge you for any fee and other costs reasonably incurred by us; or
(b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 7.8 (a) above).
You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.